On all catalog items, we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Kratom and Company does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Kratom and Company and adequately packed before shipment.
Kratom and Company does assume the responsibility for the quality of our goods upon arrival to the customer. Kratom and Company does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in an unopened and untampered condition in order for the customer to qualify for a refund. All Kratom and Company products are packaged in heat-sealed zip-locks. This seal cannot be broken in order for a product to qualify for a refund. Kratom and Company reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to qualify for an exchange or store credit, Kratom and Company requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Kratom and Company also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Kratom and Company will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.